At TheSparkleArt, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your artwork, we’re here to help. Please read our refund and returns policy carefully to understand your options and our process.
What are the Eligibility Criteria’s?
To be eligible for a refund, your artwork must meet the following criteria:
Damaged or Defective
If your artwork arrives damaged or defective, we’ll gladly offer a refund or replacement. Please contact us within 15 days of receiving your order and provide photographic evidence of the damage or defect.
To initiate a return, please follow these steps:
Evaluation
Our team will review your request and assess whether your artwork meets the eligibility criteria for a refund. We may request additional information or evidence to facilitate the process.
Return Authorization
If your return request is approved, we’ll provide you with a return authorization number and instructions on how to proceed with the return. Please ensure the artwork is securely packaged to prevent any further damage during transit.
Return Shipping
You will be responsible for shipping the artwork back to us, using a trackable shipping method to ensure its safe return. Please retain proof of postage for your records.
Refund Policy
Once we receive and inspect the returned artwork, we will notify you of the status of your refund. If eligible, refunds will be processed through the original payment method within 15 days of receipt.
Please note the following exclusions and limitations to our refund and returns policy:
Custom or Personalized Artwork
We do not accept returns or refunds for custom or personalized artwork, as these pieces are specially created to your specifications.
Contact Us
If you have any questions or concerns about our refund and returns policy, or if you need assistance with a return, please don’t hesitate to contact us. Our dedicated customer support team is here to assist you every step of the way. You can reach us via email at info.thesparkleart@gmail.com or visit our Contact Us page for more options.
“Thank you for choosing The Sparkle Art”
We appreciate your trust in us, and we’re committed to ensuring your satisfaction with every purchase.